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Mobile deposit checks works great, everything gets updated and I can pay off things whenever. I got locked out of my account for a total of 5 days. I called chase and got transferred twice and then had to wait for a call from one of them which I missed. That was definitely a hassle which was my fault in the end. I was a chase credit card customer and the app was always fine for what I needed.
The app signs you out instantly. The reps even mentioned how terrible it was. Anytime I use the app to look for tasks I have to close the app and re log in multiple times. The message your team function is completely useless.
Why the heck even put it there?! We also have been asked repeatedly to upload the same information over and over. How reassuring. This app is bad. First of all I rarely leave negative reviews, if my experience is less than satisfactory I will simply choose to leave no review rather than a negative one. That said the Chase bank as well as their app left me little choice.
For weeks I could not even use it because every time I tried signing in it would crash forcing me to use a cumbersome web browser for my mobile banking. Once the app started working about a month and several updates later I found it to have way less features and to be much less organized than any other banking app I have used.
This alone was disappointing however their customer service is even worse which I find quite disturbing for an organization that handles ones finances. They seem to know very little of what they are doing as they misplaced several important documents that I had faxed them directly from a bank branch claiming they had not received them forcing me to spend hours sending them though several different formats.
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